Frequently Asked Questions (FAQ)

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Frequently asked questions graphic

  • Q- How does TyTransfer work?
    • A- TyTransfer works much like a barcode reader with the ease of using fingerprint you simply marry a username, password or PIN number and TyTransfer can direct it any field in a windows or web based application
  • Q- Your website mentions Tytransfer works with any existing software?
    • A- Tytransfer is a universal fingerprint widget. Tytransfer can "snap-on" to any Windows or web based application. It is perfect for anyone looking to add a biometric feature to their school lunch line or work management software.
  • Q- What operating systems are supported?
    • A- All TyTechnique products are supported in Windows 7-10 .
  • Q- Does TyTransfer store fingerprint images?
    • A- No, TyTransfer takes the fingerprint and places it into an encrypted format for matching purposes.
  • Q- What formats does TyTrace allow you to save in?
    • A- user selects ‘Save Fingerprint’. This opens the ‘Save As’ dialog where the user can select the type of image format desired (*.jpg, *.png, *.bmp), the folder, and the location.
  • Q- Is this an SDK (Software Development Kit)?
    • A- No, All TyTechniques products require no integration and can run seamlessly in the background.
  • Q- I just installed software on my PC and it is asking for a serial code. How do I get one?
    • A- Please contact for more information on activating your software.  You will need to provide your ID number.

  • Q- What is your Return Policy?
    • A-You may return your unopened device or software within 30 days from the date of purchase with a $25 restocking fee per device. You should expect to receive a refund within four to weeks from the date of return. If you need to return an item, please contact us at with your order number and details about the product you'd like to return. We will respond quickly within 1 to 2 business days with instructions for how to return items from your order.

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